Shop Manager, fixed-term (3 months)

To generate income for Black Swan Arts through the effective management of the shop. Including management of online product information and dispatch of ordered goods.

Send your CV and a covering letter to office@blackswanarts.org.uk by 5pm, Friday 11 February 2022.

Black Swan Arts (BSA) is a community arts centre and registered charity. We have been serving the people of Frome and the surrounding area for 30 years. With no regular funding, we are reliant on earned income and volunteer support.

We have been operating as Black Swan Arts shop since November 2020. During that time our focus has changed from donated work to sales of work by local artists and some purchased stock. We also have a single wall exhibition space. 

We are keen to develop the space as a shop and reception area, generating income to support Black Swan Arts and welcoming visitors. And also to provide a democratic opportunity (via application) for local artists and makers to display and sell their work. 

Because we are still in the early stages, we are offering this role to one individual for a fixed-term of 3 months. We will continue to monitor sales and viability of retaining the shop under our own management, so there is a possibility of extension to this period.

Applicants should be able to demonstrate experience of:

• working in a retail environment
• managing other members of staff
• working in a front of house role
• managing spreadsheet data using Microsoft Excel or Google Sheets

We are particularly interested in candidates who can demonstrate experience or enthusiasm in:

• working with arts, non-profit or charity organisations
• update product information in an online shop platform (Shopify)
• create online content
• post via social media (Instagram, Facebook & Twitter)

• Make sure that there is an adequate supply of packing material in place so that products can be packaged for sales in-store or online
• Pack up and despatch any online sales, ensuring that this is done safely and securely
• Liaise with our book-keeper to resolve any issues that might arise in terms of stock, sales and reports

• Work with Trustees to source stock for the shop, working to agreed budgets
• Keep track of items that have been ordered, delivered or are being collected
• Input and update product information through our online shop platform
• Lead on the promotion of our products through our online shop platform and social media channels

• Provide a welcoming and friendly environment to all customers entering the shop
• Ensure that the shop remains a tidy, clean and safe space for all visitors
• Keep aware of current and future events throughout BSA so that visitor questions can be helpfully answered
• Be responsible for health and safety in the shop area. Including security, fire safety and any COVID related restrictions in place at the time.

• Ensure that Saturdays and Sundays are covered by our Shop Assistants
• Train Shop Assistants so that they can operate the sales process effectively, and are also aware of health & safety procedures including fire, COVID and locking up
• Work closely with the Centre Manager and Volunteer Coordinator to identify and train volunteers to provide additional support in the shop area.

Training and support is available for our online systems including:

• Slack
• Trello
• Google Drive (including Docs and Sheets applications)
• Shopify